The Pointe-Claire passport office location will now offer a standard pick-up service. Five additional passport pick-up spots have been created across Canada, with two more in Ontario and an Alberta and British Columbia location. The Pointe-Claire center will be Québec's only new addition. The office is located in the Fairview shopping center at 6815 Trans-Canada Highway, Suite C-022A in Pointe-Claire.
PHOTO: Service Canada
To pick up your passport, you must make a request to Service Canada. Standard pick-up is the only service being offered; however, express and urgent requests can be picked up at the Laval, Saint-Laurent, and downtown Montréal locations. The Service Canada website elaborates upon the services offered in Pointe-Claire:
This site is open weekdays from 8:30-4 p.m.
You must pick up your passport in person at this location. It will be ready in 10 business days. There is an extra fee to pick up in person ($20).
Appointments are recommended as walk-in service is offered only if capacity allows. To book your appointment online, go to eServiceCanada.
If you are travelling within the next two business days, please visit a specialized passport site (Service Canada Centre – Passport Service) offering urgent pick-up services. Proof of travel or need is required.
Service Canada Minister Karina Gould stated that: "this expansion will allow many Canadians who need to pick up passports in person to do so closer to their homes, rather than travel to another office in their area. Opening these new pick-up locations will also help reduce lineups at other offices in bigger cities."
For the week of July 11 to 17, Service Canada issued 48,481 passports, and the average call center wait time was 56 minutes. Specifically, at the Pointe-Claire Fairview location, the Service Canada website estimates a wait time of around 1 hour and 30 minutes on July 26 at two o'clock.
SOURCE: Service Canada